Frequently asked questions

Every piece is knitted for you after you place your order — we hold no ready stock. The minimum order is just one piece, so you can order a single sweater or a small collection for your brand.

Use our Create My Sweater configurator to choose gender, style, material, colour, gauge, pattern, fit and size. You can review the live preview and price, then add the piece to your cart or send us an inquiry for a quote.

Yes. After selecting a standard size you can fine-tune each measurement in the configurator. If any measurement falls outside our standard range, use “Talk to Us” and we will confirm feasibility and quote it for you individually.

Absolutely. With a 1-piece minimum there is no inventory risk for private labels, boutiques and designers. Contact our team for trade and partnership terms.

We offer four yarns: 100% cashmere, an 80% cashmere / 20% wool blend, 100% extra fine merino wool, and a 90% Tencel / 10% mulberry silk blend. The materials currently available are always shown in the configurator, and we can discuss other yarns for larger projects.

Screens display colours slightly differently, so the digital preview may vary a little from the finished knit. For an exact shade we recommend checking our physical colour card before finalising your order — just ask us for it.

As every piece is made to order, production takes about 1–2 weeks after payment, and express delivery takes another 1–2 weeks — typically 2–3 weeks door to door. We will keep you updated from confirmation through delivery.

Yes, we deliver worldwide, and express shipping is free on every order (DHL, FedEx or UPS, with full tracking). See our Shipping & Delivery page for details.

You can check out securely online. For trade or bulk orders we can also issue an invoice and accept bank transfer — send an inquiry and we will arrange it.

Made-to-measure pieces are knitted specifically for you, so returns are handled per our Returns & Refunds policy. If anything is wrong with your order, contact us and we will make it right.

Hand wash cold with a mild detergent (or use a dry cleaner), never wring, and dry flat away from direct sunlight. Stored folded with a cedar block, a good cashmere sweater only gets softer with the years.